To access your account, click Sign In at the top right of the page and enter your email address.

You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

On the Sign In page, click Sign in with password and then click on set new password

• enter the email associated with your account, and click Send Instructions.

• An email will be sent to you with instructions to create a new password and log in. 

Please be sure to check your spam or junk folder, as password reset emails may occasionally route there.

• If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

Our content is available for streaming only and cannot be downloaded directly to your device.

If you use our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

To manage your subscription, log into your account and click on your Profile in the top right corner.

• select Purchases.

• choose to either pause or cancel your membership by clicking End Membership.

CHANGING MEMBERSHIP PLAN

• sign into your account and click Profile at the top right.

• select Purchases.

• click on Manage Plan under the Membership section and follow the prompts to switch to a different option.

UPDATE BILLING INFORMATION

• click Profile at the top right

• select Payment Method

• click on Change Payment Method 

• enter your new billing details.

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer.

1. Log into your account or create one if you don’t already have one.

2. Select the subscription or bundle you’d like to gift, choose the duration of the gift.

3. Complete your purchase by entering your payment details.

4. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account.

If you don’t already have an account, you’ll be prompted to create one.

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

1. Refund requests must be made within 30 days of the transaction date.
2. The request should include your order number and reason for the refund.
3. Refunds will be processed to the original payment method used at the time of purchase.
4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
5. Services or products already used or accessed may not be eligible for a full refund.